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POLICIES

PRIVACY

We respect your privacy at all times. Personal information provided to us by you will never be sold, shared or otherwise made available to any company, group or individual not directly affiliated with Main Street Dancewear. We may share certain information with our affiliate companies from time to time. The privacy and security of your credit card information will be protected at all times.

SECURITY

Mainstreetdancewear.com uses the latest, industry-standard security system to ensure that the information you provide is protected. For further protection, we employ a second double-encryption system to safeguard the security of your credit card information. Plus, we DO NOT process your credit card charges online. Your card is charged immediately for the deposit and the balance when your order is shipped.

ORDERING INFORMATION

We have many items in stock and ready to ship for you. For styles that must be manufactured, our average production time is approximately 4 weeks. Lead time for delivery during the months between January and May can extend well beyond that 4-week time frame. Please try to allow extra time if your chosen style is not in stock. In many cases, we may have your second choice of color or style in stock. Please call for avaialability.

Our garments fit differently than other manufacturers so be sure to order according to our measurment chart.

PAYMENT METHODS

1. BY CREDIT CARD: VISA, MasterCard and Discover are accepted. A 33% deposit will be charged when your order is placed and the balance when shipped. If your card is a DEBIT/CHECK card, please advise us. Your card must have a daily limit substantial enough to cover the payment via one transaction.  Be sure to provide us with your card number, expiration date, card holder's correct name, billing address and signature if you are mailing or faxing your order.  

2. BY CHECK: When sending a check or money order for payment in full, print your home or organization name, phone number (including area code) and customer number if available. All payments must be made in U.S. Dollars.  Do not send cash.  Delayed payment may delay shipment of your order.  Receipt of personal or business check may delay shipment of an order up to ten business days. No order is considered valid until your payment is received.

3. We will not ship COD.

SHIPMENTS

HANDLING CHARGE: The following handling charges are based on your order total after any applicable discount is taken and are non-refundable.

 Free Shipping when sent UPS or FedEx ground within the continental United States.

SHIPPING CHARGES WILL BE BILLED AT COST FOR ORDERS:
1. That are shipped outside the continental United States
2. That are partially shipped per the customer's request.
3. That are requested to be sent by an alternative service such as Parcel Post or Air Express Service.
4. There will be an additional $11 per box charge if you request a delivery address change after we ship your order. Or if the shipping company charges us for a delivery address change.
5. In the event of carrier disruption, your order will be shipped in the most expeditious manner or Parcel Post insured. and sent COD for charges.

RETURNS OR EXCHANGES

THERE ARE NO RETURNS OR EXCHANGES: after 30 days from our ship date and...
1. On any items that has been worn, altered, soiled, pinned, written on, washed, contains scents (perspiration, fragrance) or has been mishandled in any way that makes the item non-merchantable.
2. On any tights
3. On accessories
4. On sale items or special requests
5. On shoes either worn, altered or not in original packaging. Shoe boxes must not be defaced.
6. On all cut trims and yard goods.

Carefully check your order when received. Discrepancies must be reported within 10 days of shipment.

Return/Exchange Authorization Number
1. Call for a Return Authorization Number. Merchandise must be shipped back to us within 2 days of receiving this number. If not, only a merchandise credit will be given.
2. Any return/exchange without this number will receive a merchandise credit only.
3. Please include $2.50 per item for returns or exchanges. In addition, please add the appropriate handling charge for exchange orders.
4. Defective items will be repaired or replaced at our discretion.
5. Return of orders over $250 will be charged a 15% restocking fee.
6. Returning or canceling costumes might void any preexisting discounts.
7. We are not responsible for any returns lost in transit.
8. Refunds can take up to 4 weeks to process.
9. Handling charges are non-refundable.

Cancellations:
Cancellations are subject to approval and, if approved, carry a $2.50 per garment charge.

E-MAIL: info@MainStreetDanceWear.com

VIRGINIA RESIDENTS: Add applicable sales tax. Tax exempt organizations must furnish a copy of their sales and use tax certificate of exemptions.

RETURNED CHECKS: There is a $40.00 charge on all checks returned.

QUESTIONS: Customer Service is here to help you. We will be happy to answer your questions and assist you in any way possible. On occasion, we have been known to perform miracles.

HOLIDAY CLOSINGS:   

THANK YOU FOR YOUR ORDER!!

MAIL ORDERS:                

Main Street Dancewear
2220 East Main Street
Richmond, VA 23223-7000

PHONE:   800-888-8496 touch 6 for praise orders
                804-780-1718 for all other orders
24-HOUR FAX: 800-933-4732
WEB SITE: www.mainstreetdancewear.com
E-MAIL: info@mainstreetdancewear.com